Returns or Exchanges
RETURNS: REFUNDS and EXCHANGES
We hope you will be satisfied with your purchase. However, should you wish to return anything purchased from our shop, we’ll issue a refund to you for eligible products, provided the packaging containing the product has not been opened and the product is undamaged, i.e. the product is unused and in fully resellable condition. Unfortunately, there are some items that are ineligible and we cannot accept as a return (see below for more information).
RETURN PROCEDURE
Online Purchase Returns: Refunds or Exchanges
If you’re returning an online purchase, simply visit the customer portal at the top or bottom of our home page or by visiting the customer account page and log in to begin the return request.
If the item is due to manufacturer damage or malfunction of some type, send an email to us instead at hello@ninthandpine.com explaining the issue and include photo of the issue if possible and we will send alternate directions on how to begin a return on these items. If you haven’t received a reply within 48 hours, please send a text message to +1.360.358.3387.
In-Store Purchase Returns: Refunds or Exchanges
To return your product from an in-store eligible purchase, return the item to the store with your receipt within 30 consecutive calendar days from the date of purchase. Your item(s) must meet eligibility requirements for refunds or exchanges listed below.
TIME FRAME
Our returns policy lasts 30 consecutive calendar days for eligible items.
RETURNABLE ITEMS
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and if applicable, have tags still attached.
NON-RETURNABLE ITEMS
Several types of goods are exempt from being returned, such as books, craft glue, intimate clothing, health and wellness or personal care goods, straws, toothbrushes and toothpaste, floss and other dental care items, SALT cups, other feminine hygiene products, face masks, unsealed/used cosmetics or baby teethers or pacifiers sold in unsealed packages.
Additional non-returnable items:
-Instant Digital Downloads
- Gift cards
- Downloadable software products
- Some additional health and personal care items not listed above
Please do not send your purchase back to the manufacturer. They cannot issue a refund to you or exchange your product.
Shipping
We require your return to be sent with a tracking # and we highly recommend insurance, as well. Most, but not all shipping options, come with tracking and insurance already up to a certain amount.
Ask the shipper, if you aren’t sure, if the method you chose comes with tracking and insurance or what the limit is. The insurance will cover your investment if the shipping company loses or damages the products en route to us up to a certain amount, and you can add additional insurance for a small fee if the value is more than what is provided.
We don’t guarantee we will receive your returned item and are not responsible for items we do not receive from the USPS, FedEx, UPS or any other shipping entity. Having tracking numbers and insurance will help in the event we do not receive your package. It will also allow you to file a claim and be reimbursed for the items lost or damaged in shipment.
Restocking Fee
There is a small fee of 2% of the purchase price charged for returns to offset the cost of the card processing fees from your original order that we cannot recover. These fees are usually closer to 4%, but a 2% fee divides the burden. Returns from manufacturing defects and exchanges are exempt from this fee as long as you do not go through the customer portal and contact us by email or text instead so we can arrange the return differently from the automated system.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit automatically be applied to your credit card or original method of payment within a certain amount of days. Again, approval means your return is unused and in original packaging and original condition.
Late or missing refunds (if applicable)
If you haven’t received a refund within 5 - 7 business days after we’ve notified you, first check your bank account again.
Then contact your credit card company or bank, it may take several business days before your refund is officially posted and this is beyond our control.
If you’ve done this and you still have not received your refund yet, please contact us at hello@ninthandpine.com or send a text to 360-358-3387.
Clearance items (if applicable)
Only regular priced and regular sale items may be refunded; unfortunately clearance sale items cannot be refunded.
Exchanges (if applicable)
If you need to exchange an item, send an email to us at ninthandpine@outlook.com and we will inform you of the procedure, which may vary depending upon the item.
Gifts
If the item was a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will be notified of the return credit.
Depending upon where you live, the time it may take for your exchanged product to reach you may vary.