Returns or Exchanges
Our policy lasts 30 calendar days from the date of purchase. If 30 calendar days have gone by since your purchase, unfortunately we can no longer offer a refund or exchange.
To return your product, you should send an email to us at firstname.lastname@example.org to obtain a return authorization code and let us know why you would like to return the item or items. Please attach a photo if needed to help describe any issues.
If asked to return the item through shipment, we will email directions with a prepaid shipping label. Please pack your product in the original or equivalently protective shipping material and mail your product and a copy of the return authorization email to: Ninth and Pine, Attn: Laura, 1125 E Sunset Hill Rd, Shelton, WA 98584.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and if applicable, have tags still attached.
Several types of goods are exempt from being returned, such as books, craft glue, intimate clothing, health and wellness or personal care goods, straws, toothbrushes and toothpaste, floss, Saalt cups, feminine hygiene products, face masks, unsealed/used cosmetics or baby teethers or pacifiers sold in unsealed packages.
Additional non-returnable items:
-Instant Digital Downloads
- Gift cards
- Downloadable software products
- Some additional health and personal care items not listed above
Please do not send your purchase back to the manufacturer.
We will pay for your return shipping by sending you a pre-paid label. The original shipping costs are non-refundable, however, as they have already been paid to the shipping company.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund within 5 - 7 business days after we have notified you, first check your bank account again.
Then contact your credit card company or bank, it may take several business days before your refund is officially posted and this is beyond our control.
If you’ve done this and you still have not received your refund yet, please contact us at email@example.com,
Clearance items (if applicable)
Only regular priced and sale of regular priced items may be refunded; unfortunately clearance items cannot be refunded.
Exchanges (if applicable)
We will replace items if they are defective or you need a different size as long as it still meets the above criteria. If you need to exchange it for the same item, send an email to us at firstname.lastname@example.org and we will send a prepaid shipping label to the e-mail on file with your account.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or code will be emailed or mailed to you.
If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will be notified of their return credit on their original payment form.
Depending upon where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, we highly recommend you use a trackable shipping service or purchase shipping insurance. We don’t guarantee we will receive your returned item and are not responsible for items we do not receive from the USPS, FedEx, UPS or any other shipping entity.