Returns & exchanges

Last updated: October 2026

30 days

You can return or exchange items within 30 days of delivery. Items must be unworn, unwashed and have their tags attached.

Exchange first

Need a different size? Email hello@ninthandpine.com with your order number and we will arrange an exchange, subject to availability. If an exchange is not possible, we will refund you. Check the size guide before you order to get it right first time.

Return postage

You pay return postage, unless the item is faulty or we sent the wrong thing, in which case we cover it. Original shipping charges are refunded only for faults or our errors.

How to return

Email us first with your order number. We will reply with return instructions for your country, including the return address. Please use a tracked service.

Refunds

Refunds go back to your original payment method within 15 days after we receive the returned item, or after we accept a cancellation if nothing has shipped.

Faults and mistakes

If something arrives faulty or wrong, email us a photo of the problem and the label within 30 days of delivery. We will send a replacement or refund you in full, including shipping. You do not need to send it back.

Final sale

Custom club and group orders are final sale, except for faults or our errors.

Your legal rights

This policy does not limit any rights you have under BC or other applicable consumer protection law.

Questions

Email hello@ninthandpine.com or write to Ninth & Pine, Abbotsford, BC (our mailing address is published here before sales open).